Effective Date: 20/06/2023
This Refund Policy governs the terms and conditions for cancellations, returns, replacements, and refunds for products purchased from Kitchen Secret("we," "us," or "our") e-commerce website ("Website") www.kitchensecret.in . By placing an order on our Website, www.kitchensecret.in , you agree to comply with the terms outlined in this policy.
1. Cancellation by Customer/Website
1.1 Cancellation by Customer: You have the right to cancel your order at any time before it has been dispatched. To cancel an order, please contact our customer service by emailing us on info@kitchensecret.in . Once an order has been dispatched, it cannot be canceled.
1.2 Cancellation by Website: We reserve the right to cancel any order at our sole discretion if we suspect any fraudulent transaction or violation of our terms and conditions. In such cases, we may cancel the order with or without providing prior notification to the customer. We also maintain a list of fraudulent transactions and customers and may deny access or cancel any orders placed by them.
2. Returns
2.1 Damaged Products: As we deal with food products, we follow a strict NO RETURN AND EXCHANGE POLICY. However, we will consider supplementing the product delivered to you if it is damaged. To initiate a damaged product redressal, please contact our customer service at info@kitchensecret.in within 48 hours of receiving the product. Each case will be assessed on an individual and case-by-case basis. No claims will be entertained if the exterior plastic bottle seal is open.
2.2 Return Process: To return a damaged product, please do not send it back to the manufacturer. Instead, follow the instructions provided by our customer service team. You may be required to provide your receipt number, images and videos for efficient processing of the damaged product redressal.
2.3 Inspection and Approval: Once we receive your returned item, we will inspect it to determine if it qualifies for a replacement. We will notify you via email regarding the approval or rejection of your replacement product.
3. Replacements
3.1 Approved Replacements: If your damaged product qualifies for a replacement, we will process and ship the replacement product to you within 10-15 days from the approval date.
4. Shipping
To return your product, please parcel it to:
E-299 Lalkothi Yojna, Tonk Road, Jaipur, Rajasthan, 302015
Please note that you will be responsible for the shipping costs incurred for returning the product unless otherwise stated in the approval notification for a damaged product redressal.
5. Contact Us
If you have any questions or concerns about our refund policy, please contact us using the information provided below:
info@kitchensecret.in or call us at 01413174633
We encourage you to review this Refund Policy periodically for any updates or changes.